DNA ~ Did Not Attend
I make no apologies for returning to this subject. In August we experienced another 180 appointments where patients failed to show up and did not advise us beforehand.
In the last 10 months 2,009 appointments have been wasted. The cost of providing these unused appointments is approximately £90,000. The 2000 appointments are the equivalent of having a doctor sat doing nothing for 2 months.
If you cannot make an appointment, for whatever reason, please let us know. If we get 1 hours notice we have a good chance of giving the appointment to someone else who needs it.
Given the rising demand for appointments and the cost we are unable to ignore this issue any longer. It is a sad fact that if a patient misses appointments and continues to do so they will be asked to register with another surgery.
Main duties are processing referral letters relating to both NHS & private health providers.
Liaise with hospitals and other agencies as necessary to achieve a satisfactory conclusion for patient and surgery.
Maintaining links – the registration and deduction of patients
Completing medical reports and forms.
Full training will be given.
Click here to download the job description JD: Secretary
Please call the surgery if you wish to discuss the post.
Annual Flu Vaccination Campaign
All patients aged 65 and over and younger people in "at risk" groups are eligible for a free vaccine.
We will be holding a flu clinic on the morning of Saturday 23rd September and the three following Saturday mornings (30-Sep, 07 & 14-oct). You can book your appointment online or by calling the surgery.
The surgery will also offer a vaccination to any eligible people who attends a routine appointment at he surgery.
Important: Please do not go online and book a standard appointment for a flu jab - special Saturday clinics will be provided when the supplies are delivered. 10 minute appointments that are bookable online are needed for routine patients. Thank you.
Parent & Guardian Access to Childrens' Notes
Up to now the surgery has generally allowed parental access to the notes of children aged under 16 years. This access was subject to verification and there were some occasions when restrictions applied. We have now received advice from the Royal College of GPs (RCGP) that the limit should now be set at 11 years. Between 11 and 16 years parents would still be able to manage certain functions such as repeat prescriptions or making appointments. On the persons 16th birthday all remaining access would be removed.
In line with the guidance we will soon be changing the access permissions for all parents who have been granted access. If you believe there are special circumstances that apply please contact the surgery, we would suggest via the new Engage Consult facility.
The July newsletter is now available to download and read Jul-17 Newsletter
Keep Calm & Respect the Staff
Hardly a day goes by without an incident where the staff are subjected to shouting, foul language, and abuse.
It is unfortunate that a tiny proportion of our patients believe this is an appropriate way to behave.
The surgery operates a zero tolerance policy with regard to any inappropriate behaviour.
Any patient who behaves in this manner will deducted from the practice list and will have to seek a new surgery.
Engage Consult is now Live
This is a new online system that allows all patients to message the surgery and receive a reply within 2 hours. No need to register. No need to telephone.
Go to the Engage Consult page for details and to start a consultation.
iQuit Stop Smoking Study
Priory Gardens is now working in conjuction with Cambridge University and Cancer Research UK in a study to improve the probability of increasing a persons chances of quitting smoking. You can download an information leaflet here iQUIT Leaflet
Test Results By Text
Until now patients had to call the surgery to get their test results. From now on everyone with up to date mobile details in our records will receive a text to inform them that the results are OK. Obviously where the test is inconclusive or the GP would like to see you we will continue to telephone you.
Minor Ops : Improved Service
This is an addition service we offer for minor procedures. Traditionally we held one clinic a month for up to 5 patients. With 100 people on the waiting list this meant a 20 month wait. The clinics will now be held every 2 weeks and a second clinician is completing training. We will soon be holding weekly clinics until the backlog is cleared. From that point onwards the surgery will be able to offer the service as people are identified.
Over the Counter Medicines
Beds CCG has issued written guidance concerning over the counter medicines. The usual position is that a GP will not prescribe such items.
You can read the guidance by clicking on the link. Over the Counter Medicines
Friends & Family Test
The test can now be completed online. To find the test click on he "Have your Say" tab in the right corner.
By clicking on the link you can see a summary of opinions to date: What You Think of Us
We are aware that at certain times patients are experiencing a long wait before getting through to the office. At the moment we have a number of admin staff on holiday or sick and this is reducing the number of people available to answer the phones. We are in the middle of employing additional staff to address this situation. Patients are reminded that it is possible to book appointments using the online facility.
PGS Newsletter: Apr-17
Please click on the link to download the latest newsletter. PGS Newsletter Apr-17
Book Appointments Online
Patients are reminded that they do not need to call the surgery for an appointment. Extra on the day appointments have now been made available with the online facility. See "Online Services". Nearly a third of all patients have now registered for online services.
I have been handed a mail shot from Pharmcy2U Ltd advising that if you are registered at Priory Gardens Surgery you can register with this firm for the reordering of repeat medications and their delivery. This firm has been acting without the knowledge of the surgery. Patient choice means that patients can register with any pharmacy they wish but we want to make it clear that in line with surgery policy this firm will not be allowed to order medicines on your behalf.
Did Not Attend (DNA): the problem the Surgery is facing with patients who fail to turn up
While the surgery is dealing with increased demand we are also suffering an epidemic of DNAs; people who have an appointment and for whatever reason do not turn up. If you cannot make an appointment call the surgery as early as possible so we can give this time slot to someone else. In just 3 days this week there were almost 40 missed appointments totalling 7½ hours of clinical time. One to consider when you next ask for an appointment and you have to wait longer than you expected.
November 269 missed appointments
December 203 missed appointments
January 168 missed appointments
February 169 missed appointments
Please help us reduce the number of phone calls
The volume of telephone calls we receive is rapidly increasing & patients with urgent problems or needing to make an appointment often have difficulty getting through. Please help us by noting the following:
If you think you have missed a telephone call from the surgery, there is no need to contact us – if it is important we will always try again!!!
We need at least 3 working days to process repeat prescriptions. Please do not telephone the surgery to check if your prescription is ready.
We would also strongly recommend the use of online services to allow us to help you.